Refunds and Cancellations

Last updated: 28 August 2026

This policy applies to all programmes purchased from sidbahri.com, operated by Siddartha Bahri, sole proprietor, trading as Echelon Consulting, 729, Udyog Path, RK Developers & Infrastructures Pvt Ltd, Sector 22A, Chandigarh 160022. Questions: sid@sidbahri.com, +91 70877 65555.

Delivery of services

All programmes and products on this site are services, not physical goods. Nothing is shipped and no delivery charges apply.

Live online programmes are delivered by video conference on the dates published for the cohort you join. Joining details are sent to your registered email address within two business days of payment, and no later than 24 hours before the first session.

In-person programmes are delivered at the venue and on the dates published for the cohort you join. Venue details and joining instructions are sent to your registered email address within two business days of payment, and no later than 72 hours before the programme begins.

Access links and joining details are issued to the registered participant and are not transferable.

DO Communication Practice capability purchases are digital access, not a scheduled session: your practice-run allocation is granted to your account as soon as payment is confirmed. The scheduled-cohort provisions on this page (joining windows, session dates, and the sliding-scale refund below) describe live and in-person programmes and do not apply to a Practice capability purchase; see the separate "Self-serve Practice / digital access" section below.

Refunds (scheduled cohort and in-person programmes)

Requests are measured against the start date of the first session of the cohort you booked, and must be made in writing to sid@sidbahri.com.

• 14 or more days before the first session: full refund
• 7 to 13 days before the first session: 50% refund
• Fewer than 7 days before the first session: no refund
• Once any session has been attended: no refund

Approved refunds are made to the original payment method within 7 to 10 business days of approval. We cannot refund to a different account or method. Bank or gateway charges deducted at the time of the original transaction are not recoverable and are not refunded.

Goods and Services Tax is refunded in the same proportion as the programme fee.

Transfers

You may transfer once to a later cohort of the same programme, free of charge, if you request it in writing 7 or more days before the first session. Transfers are subject to availability in the cohort you request. A transferred booking carries the same refund terms, measured against the original cohort's start date.

If we cancel or reschedule

We may cancel a cohort if minimum enrolment is not met. We will tell you at least 5 days before the first session, and you may take a full refund or transfer to the next scheduled cohort, whichever you prefer.

If we reschedule a cohort for any reason, you may transfer to the new dates, move to a later cohort, or take a full refund.

Where we cancel or reschedule, refunds are made in full including GST, and are not subject to the sliding scale above.

Missed sessions

Sessions are delivered live on published dates. Individual missed sessions are not refunded, rescheduled or delivered separately.

Self-serve Practice / digital access

This section applies to DO Communication Practice capability purchases -- a digital grant of practice runs to your account -- and not to scheduled cohort or in-person programmes, which are covered by "Refunds" above. Because a capability purchase has no session date to measure against, the "days before the first session" schedule above does not apply to it.

A capability purchase's access period and run allocation are as published at checkout and in our Terms. We do not currently operate an automatic, formula-based refund rule (for example, a fixed refund window or a per-run proration) for Practice capability purchases. If you believe you are entitled to a refund -- for example, because of a genuine technical failure that prevented you from using a purchased allocation -- write to sid@sidbahri.com with your order details and what happened. We review each request individually and will tell you the outcome; we do not guarantee a refund will be granted.

Where any part of a purchase remains unused because of an error on our side (for example, a billing error or a confirmed platform fault that made the product unusable), we will work with you in good faith to put this right, which may include a partial or full refund at our discretion.

Grievances

If you are not satisfied with how a refund request has been handled, write to sid@sidbahri.com with your order details. We will respond within 7 business days.